Privacy Policy

Privacy Policy pursuant to Article 13 of EU Regulation 2016/679

Pursuant to Articles 13-14 of Regulation (EU) 2016/679 of the European Parliament and the Council, this page describes the methods of processing the personal data of users who browse this website. This policy does not apply to other sites, pages, or online services accessible via hyperlinks to resources outside this domain.

Supervisory Authority

Garante per la protezione dei dati personali (Italian Data Protection Authority), website: https://www.garanteprivacy.it

Categories and Sources of Personal Data, Purpose, and Legal Basis of Processing

• Browsing data, cookies, and other tracking systems: The IT systems and software procedures used to operate this website acquire, during normal operation, certain personal data whose transmission is implicit in Internet communication protocols. This category of data includes, for example, IP addresses or domain names of the computers and terminals used by users, URI/URL addresses, the time of requests, the method used in submitting requests to the server, the numeric code indicating the server’s response status (success, error, etc.), and other parameters related to the user's operating system and computing environment. This data, necessary for the use of web services, is processed for the technical management of the website, to collect analytical data on traffic, obtain statistical information on service usage, and monitor proper functionality.

• Additional data not acquired directly from the data subject: Full name, certified email (PEC)/email, and tax code (C.F.) of Digital Transition Managers (RTD), acquired from the IPA - Index of Digital Addresses of Public Administrations and Public Service Providers, managed by AGID. Personal data is processed to facilitate the completion of the accessibility declaration and to subscribe to the Design Guidelines.

• Data provided by the user:

  • For feedback mechanisms on websites and applications owned by AGID: full name, tax code, email;
  • For support requests: full name (optional) and email.

Providing feedback, support requests, and messages to contact addresses involves the collection of personal data voluntarily provided by the sender. Personal data is processed to manage related communications.

The legal basis for processing is the execution of public interest tasks assigned to AGID, particularly under Article 3-quinquies of Law 4/2004, the Three-Year Plan for IT in Public Administration, and Article 14-bis of Legislative Decree 82/2005, the Digital Administration Code (CAD).

Categories of Personal Data Recipients

AGID processes personal data independently through its staff. Technical and telematic service providers designated as data processors also receive personal data. AGID does not transfer any personal data to third countries or international organizations.

Personal Data Retention Period

Browsing data is retained for 26 months for Google Analytics and 1 year for Hotjar and application logs. Personal data provided by users is stored for 3 years or, in any case, until the monitoring report is sent to the European Commission under Article 8, paragraph 4, of EU Directive 2016/2102.

User Rights

Users have the right to request access to their personal data from AGID, as well as to correct or delete it, limit processing, object to it, and data portability, where applicable. Without prejudice to any other administrative or judicial recourse, users have the right to lodge a complaint with the Garante per la protezione dei dati personali if they believe their data has been processed in violation of the Regulation. AGID ensures that no automated decision-making, which may have legal effects on the user, is applied.

Cookie Policy

Cookies are small text files that websites send to the user's device, where they are stored and then sent back to the same sites during subsequent visits.

The website uses:

• technical session cookies;
• analytical cookies used to collect aggregated information on the number of users and how they visit the website.

The website uses Google Analytics, whose cookie policy can be viewed at this link. To respect the privacy of our users, the service is used in "anonymizeip" mode, which masks the IP addresses of users browsing the website. The website also uses the Hotjar service, with its privacy policy provided here.

IP addresses are collected solely for processing anonymous statistical information on website usage and verifying its proper functioning. Browsing data could be used to identify the user only if required by competent authorities in cases of illegal activity.

The cookies used on the site do not enable user identification or profiling. Users can always choose to enable or disable cookies by adjusting their browser settings as instructed by the following providers:

• Chrome
• Firefox
• Safari
• Internet Explorer
• Opera

To learn more, you can visit:

• http://www.youronlinechoices.com/
• http://www.allaboutcookies.org/
• https://www.cookiechoices.org/

How to disable/delete cookies via browser settings

• Chrome

  1. Open Chrome.
  2. Click on the menu in the browser toolbar next to the address bar.
  3. Select Settings.
  4. Click on Show Advanced Settings.
  5. Under Privacy, click Content Settings.
  6. In the Cookies section, you can change the following settings:
     • Allow local data to be set.
     • Keep local data only until you close your browser.
     • Block sites from setting cookies.
     • Block third-party cookies and site data.
     • Manage exceptions for specific websites.
     • Delete one or all cookies.

• Mozilla Firefox

  1. Open Firefox.
  2. Click on the menu in the browser toolbar next to the address bar.
  3. Select Options.
  4. Go to the Privacy panel.
  5. Click Show Advanced Settings.
  6. In the Tracking section, you can change settings related to cookies:
     • Request websites not to track you.
     • Inform sites of your willingness to be tracked.
     • Don’t tell sites anything about your tracking preferences.
  7. In History, select Use custom settings for history to manage cookies.

• Microsoft Edge

  1. Open Edge.
  2. Click on Settings.
  3. Select Site permissions > Cookies and site data.
  4. Set your desired cookie action:
     • Block cookies.
     • Allow cookies.
     • Choose sites to allow or block cookies.

• Internet Explorer

  1. Open Internet Explorer.
  2. Click Tools > Internet Options.
  3. Go to the Privacy tab and adjust cookie settings.

• Safari

  1. Open Safari.
  2. Click Safari > Preferences > Privacy.
  3. Set how Safari handles cookies.

• Opera

  1. Open Opera.
  2. Go to Preferences > Advanced > Cookies.
  3. Select one of the following options:
     • Accept all cookies.
     • Accept cookies only from the site you visit.
     • Never accept cookies.